Frequently Asked Questions

The following may answer some questions you have, but if not, please contact the Clinical Compliance.

Sharon Mantz & May-Lissa Valentin
Clinical Compliance
[email protected]

Why is health and safety compliance needed?

For more than 125 years, Clarkson College has had a long standing history of excellence among the community and our clinical partners. Clarkson College has a mission to prepare students to be the best. Part of this preparation is taking precautions to prevent communicable diseases for students preparing to enter and/or continue in a health care profession, which includes meeting the requirements of the accrediting bodies and clinical agencies. Contracts with our clinical partners align each academic program with their specific health and safety requirements. Health and safety compliance ensures the College is in good standing and meets all necessary accreditation standards.

What is CastleBranch (myCB)?

CastleBranch (myCB) is the online account for your program requirements:  To-do List, Background Check and Drug Test (if required by program). Once you create your account, you will be able to upload, view and maintain your documentation.This account is a personal online cloud storage and allows for additional personal storage of documentation as well.

When and how do I sign-up for my myCB account?

You will receive an e-mail that includes the code(s) needed to place an order.  Codes are specific to your academic program. The deadline is included in the instructions and are defined by the term the student is new to the program. You will be directed to visit  the CastleBranch website to enter the package code(s) in the “Place Order” field.

How often should I check my Clarkson College e-mail account?

E-mail is the primary means of communication at the College and is used by faculty, staff and students. You should plan to check your Clarkson College e-mail account DAILY! We recommend that students do not forward their Clarkson College e-mail address to another account. Once your e-mail leaves the Clarkson College domain, we cannot control who has access to it.

How do I upload my records?

To upload your documents, there are several options:
Uploading Documents Instructions

  • Scan (best method) and save to your document storage of choice (My Documents, OneDrive).
  • Take a picture using a smart device to directly submit your documents. If using a smart device, the picture would need to be saved to the document storage of choice to be accessible to be retrieved for the upload process.
  • Fax: A coversheet can be downloaded to fax in an item from your myCB account. NOT RECOMMENDED.
  • Mail: A coversheet can be downloaded to include with items mailed from a myCB account. NOT RECOMMENDED.

How do I view the status of myCB account?

  • Open your account.
  • Click on Document Center.
  • Click on My Documents.
  • Click on Clinical Requirements.
  • Click on the file named "Results."
  • Click on Download to open the file.
  • Once opened, the "To-Do-List Summary Report" will appear. This report will show all status details of your requirements in your account.

Sample Report & Screenshots

Why is the pending review not showing after I have pressed SUBMIT during the upload process in myCB account?

It may be the size of the documentation. There is a 5 MB size limit. Images (photos) or documents with images can make files too big and over this limit. You may try resaving the document with a new name and then reupload it. If this does not correct the issue, please contact Clinical Compliance.

Which of my requirements need renewed and when? Sample List below, renewals will be shown in individual user account.

  • BLS/ACLS/PALS Certification: every two years
  • Tetanus Shot: every 10 years
  • Licensure: active licensure as required by state of issuance (varies)
  • TB Skin Test, Health Insurance, Clinical FERPA Release, HIPPA, Bloodborne Pathogen & Flu Shot: once per year

What is a titer?

Antibody titer is a laboratory test that measures the level of antibodies in a blood sample. The antibody level in the blood tells your doctor whether or not you have been exposed to an antigen or something that the body thinks is foreign. The body uses antibodies to attack and remove foreign substances.

A blood sample is needed to perform the test. For information on how this is done, see venipuncture. No special preparation is necessary for this test.

Do vaccines interfere with the results of TB Skin Test?

Live vaccines (MMR, varicella) can interfere with the results of a TST, however live vaccines can be administered on the same day as a TST without interfering with the results. If a live vaccine is given a day or more before a TST, there must be a 28 day interval between the vaccine and the TST. A live vaccine can be given following the evaluation of a TST.

NOTE: In the case of a two step TST, a dose of MMR or varicella vaccine can be given on the same day the first TST is administered. Then 28 days must elapse between that dose of MMR or varicella vaccine and administering a second TST.

What is Varicella?

Chickenpox.

When and who should receive Varicella vaccines?

People 13 years of age and older (who have never had chickenpox or received chickenpox vaccine) should get two doses at least 28 days apart. Anyone who is not fully vaccinated, and never had chickenpox, should receive one or two doses of chickenpox vaccine. The timing of these doses depends on the person’s age. Ask your doctor. Chickenpox vaccine may be given at the same time as other vaccines.

Note: A "combination" vaccine called MMRV, which contains both chickenpox and MMR vaccines, may be given instead of the two individual vaccines to people 12 years of age and younger.

Some people should not get chickenpox vaccine or should wait.

  • People should not get chickenpox vaccine if they have ever had a life-threatening allergic reaction to a previous dose of chickenpox vaccine or to gelatin or the antibiotic neomycin.
  • People who are moderately or severely ill at the time the shot is scheduled should usually wait until they recover before getting chickenpox vaccine.
  • Pregnant women should wait to get chickenpox vaccine until after they have given birth. Women should not get pregnant for 1 month after getting chickenpox vaccine.
  • Some people should check with their doctor about whether they should get chickenpox vaccine, including anyone who:
    • Has HIV/AIDS or another disease that affects the immune system
    • Is being treated with drugs that affect the immune system, such as steroids, for 2 weeks or longer
    • Has any kind of cancer
    • Is getting cancer treatment with radiation or drugs
  • People who recently had a transfusion or were given other blood products should ask their doctor when they may get chickenpox vaccine. Ask your provider for more information.

What is a declination form?

An example, for the Influenza (flu shot), you have the option to complete a declination form. The form can be downloaded from your account. The purpose of this form is for declining the immunization for reasons of health or religion. The form should not be completed to state the immunization will be done when available. Influenza is seasonal and usually available October through April. For Clarkson College, Influenza is due November 30th annually.

Is there a scanner/FAX available on campus for student use?

Yes, the copy machines on campus are able to scan and fax.

Is there a special form to take to my doctor for the physical exam?

Yes, it can be downloaded here or from your myCB account.

What do I do if I have trouble meeting Health and Safety deadlines?

Contact your program director/clinical coordinator to discuss other options.

Who is my program director?

General Education Director: Jeri List
Community Health & Interprofessional Engagement Director: Sarah Flanagan
Healthcare Business Director: Gretchen Jopp
Physical Therapist Assistant Director: Jessica Niemann
Radiologic Technology & Medical Imaging Director: Shelli Weddum
Radiologic Technology & Medical Imaging Assistant Director: Katie Fulton
Radiography/Medical Imaging and Advanced Technology Assistant Director: Trish Weber
Undergraduate Nursing Director: Mary Dishman
Undergraduate Nursing Assistant Director: Becky Allen
Nurse Anesthesia Program Administrator: Dr. Adrienne Rochleau
Nurse Anesthesia Program Assistant Administrator: Dr. Ann Glow
Graduate Nursing Director: Dr. Jessica Fitzgerald
Education & Leadership Director: Dr. Vicki Bautista
Psychology Program Administrator: Amanda Robinson
3D Printing & Training Center Administrator: Blair Kauzlarich

When are requirements due?

Initial: myCB account deadlines/requirements are set at:

  • Spring - January 30
  • Summer - May 30
  • Fall - September 30

Initial and renewal: requirements are due in your account NO LATER THAN the “Due Date” that is shown in your account.

Undergraduate Nursing Procedure (Blocking Process):

  • Health and Safety Items are due by Noon the business day PRIOR to Certified Profile’s stated due date.
  • Rechecks of non-compliant students will ONLY occur at Noon the next business day. Any students compliant will be unblocked and allowed to return to clinical at that time. NO students will be unblocked before the Noon deadline.
  • Students missing clinical due to noncompliance will result in unexcused absence (please refer to the absence policy). No make-up assignments or clinical will be allowed.
  • Student will meet with faculty to establish a clinical contract to outline expectations.

Other date exceptions: Flu shots and the Clinical FERPA Release are due annually by November 30th.

Students are responsible for checking their account to make sure it is complete and that the items uploaded have been approved. (See Status Report)

How will I receive alert notification for my myCB account?

CastleBranch begins sending you email reminders 60 days prior to the expiration or due date of a requirement, again at 30 days. On or about 21 days prior, the prompt will open to add new documentation. Reminders will continued with weekly reminders and you will see a requirement listed as “Incomplete”. This is an item that has a future due date. 

What other Health & Safety forms may I need?

FERPA Form for Health and Safety - This form is ONLY for your Health and Safety information in your myCB Account.
Student Confidentiality Form

What do I do if I am instructed to place a second or subsequent order?

Your school administrator will provide you with either your school portal URL or a specific Package Code to enter using CastleBranch.com. If you use the same email address as your account username, your order will be added to your existing account, even if your order is with a different school or program. If you do place an order under a different email address, please contact CastleBranch Service Desk to have the orders merged with your existing account.

How do I change my name?

  1. For the College, you will complete the Name Change Request Form Name Change Request Form
  2. For name changes in your MyCB account, please contact CastleBranch at 1.888-666-7788.

What information is contained in "Messages from myCB"?

Within “Messages,” you will find important alerts such as confirmation of order completion, notifications when faxed documents have been uploaded to “My Documents” and reminders about upcoming due dates.

Who will have access to your myCB Account and order results?

School administrators have a unique secure portal that allows authorized users to view a list of their students and/or faculty, view To-Do List progress, get status updates, and view final results. The school administrators do not have direct access to your account.

What If I am no longer enrolled in my program (leave the College or graduate)?

The school administrator will archive the program clinical requirement tracker and stop future email notifications for compliance.  The account will be the student's for life to use in the future to retrieve their documentation from the My Documents.

Who are my Program Clinical Coordinator Contacts?

Undergraduate Nursing -
[email protected]

Graduate Nursing -
[email protected] or [email protected]

Healthcare Business -
[email protected]

Radiography and Medical Imaging -
[email protected]

Community Health -
[email protected]

Nurse Anesthesia -
[email protected] or [email protected]

Physical Therapist Asisstant -
[email protected]